Official product information
Three desks, two addresses, and a table telling you which to use for what.
Written and reviewed by the Jellyforce Editorial Desk · Last updated September 22, 2026
Quick answer
For orders, tracking, changes and refunds, call +1 (302) 200-3480. For order questions by email, use contact@jellyforce.online. For anything about this website — corrections, privacy, press — email contact@jaellyforce.com, Monday to Friday, 9:00am - 5:00pm ET; that address cannot see orders. The office is 100 Wall Street, Suite 202, New York, NY 10005, USA and returns go to 1 Hudson Square, Floor 8, New York, NY 10013, USA.
Four routes
Three desks and two addresses. Using the right one is the difference between a refund taking two weeks and taking a month.
Orders, tracking, changes, refunds
Order desk - orders, tracking, changes and refunds. This is the number for anything to do with an order that has been placed: where it is, changing it, and claiming the money-back window. Have your order ID ready — it is in the order confirmation email.
Order questions by email
The email route for order questions. For a refund the phone line is faster, because a refund starts with a call and a returned parcel rather than with an email thread.
Pages, typos, privacy, press
Monday to Friday, 9:00am - 5:00pm ET. This address handles this website: corrections, privacy requests, press enquiries and anything factually wrong on a page. It cannot see orders and cannot process a refund.
Two addresses, two purposes
Office
Jaellyforce
100 Wall Street, Suite 202
New York, NY 10005
Returns
1 Hudson Square, Floor 8
New York, NY 10013
Do not send returns to the office. Include your full name, the email on the order and your order ID inside the box.
Reference
| If you want to… | Use | Have ready |
|---|---|---|
| Track an order | Order desk, +1 (302) 200-3480 | Order ID or payment card |
| Change an address | Order desk, by phone, before dispatch | Order ID |
| Cancel an order | Order desk, before it ships | Order ID |
| Claim the money-back window | Order desk, then post the jars | Order ID and the jars |
| Ask an order question by email | contact@jellyforce.online | Order ID |
| Check a lot reference | Order desk | The lot from the jar base and your order ID |
| Ask what the gelling agent is | Order desk | Nothing - it is not on the label |
| Report a mistake on this site | contact@jaellyforce.com | The page address |
| Make a privacy request | contact@jaellyforce.com | The email you ordered with |
| Press or partnership | contact@jaellyforce.com | What you are writing about |
The honest section
There is no contact form on this page, and that is deliberate. A form puts a step between you and an answer, and it lets a company look contactable without being contactable. A phone number that answers and two monitored email addresses are the things that actually work.
It is also, honestly, one of the few areas where this seller is clearly ahead of the category average. Plenty of sites in this market publish a web form and nothing else — no phone number, no office address, no separate returns address. Four published routes is unusual, and it is why the support mark on our editorial scorecard is a nine while the price mark is a two.
How many gummies make a serving. The label does not print it, and the answer changes how long a jar lasts and what it costs to use. A thirty-second question.
What the gelling agent is. There is a vegetarian seal on the packaging and no other-ingredients line, so this is the one question a vegetarian buyer should ask before eating one.
Whether the certificate behind JEL-3656-26-JA can be seen. It is a draft reference rather than a published document. Buyers asking is how that changes.
The website desk is staffed Monday to Friday, 9:00am - 5:00pm ET. No published response-time target exists for any desk, so we will not invent one — if an email has gone unanswered for more than a couple of working days, the phone is faster.
How it works
The order desk handles money and parcels. The sales email handles order questions in writing. The website desk handles this site's text. Keeping them apart means a refund is never stuck behind a typo report, and a factual correction never gets lost in a queue of tracking enquiries.
It also means each one can say honestly what it cannot do. The website desk cannot see your order, cannot change an address and cannot process a refund. The order desk did not write these pages and does not edit them.
It is checked against the jar label and the seller's product pack — the two sources every fact here comes from. If the page is wrong, it is corrected and its last-updated date moves forward, which is how you can confirm the change was made. If the page is right, we reply and say why, because “we checked and it is correct” is a useful answer too.
Have the order confirmation email open. It carries the two things the desk asks for first: the order ID and the email address the order was placed with. If you cannot find it, the card you paid with will usually do, though it takes longer.
Call first. A parcel arriving at the returns address with no claim open takes considerably longer to process, and one with no name, email or order ID inside it is very difficult to match to anything at all.
Practical
How many gummies make a serving. The label does not print it, and the answer decides whether a jar lasts a month or a fortnight. Thirty seconds on the phone.
What the gelling agent is. There is a vegetarian seal on the packaging and no other-ingredients line, which makes this the one question a vegetarian buyer should ask before eating one.
Whether the certificate behind the printed reference can be seen. It is a draft reference rather than a published document. Buyers asking is how that changes.
All three are questions this website cannot answer, which is why they are on the contact page rather than on a product page pretending otherwise.
Limits
Medical questions. Nobody on any desk here is a clinician. Whether this product suits your medication belongs with a pharmacist who can see your full list, and the ingredients to read out are on the safety page.
Orders placed elsewhere. We can only see orders placed through this site, and we cannot trace a lot number we did not ship.
The manufacturer's decisions. We do not set the formula, print the label or choose what gets published. We have asked for the ingredient split, the serving size and the certificate. We do not control the answers.
Questions
The website desk at contact@jaellyforce.com handles this site: corrections, privacy and press. It cannot see orders. The sales desk at contact@jellyforce.online and the phone line handle orders and refunds.
Email contact@jaellyforce.com and tell us the page. Corrections move the "last updated" date at the bottom of that page forward.
Call the order desk on +1 (302) 200-3480 with your order ID. Send returns to 1 Hudson Square, Floor 8, New York, NY 10013, USA with your full name, email and order ID inside the box. Return postage is yours, and a tracked service protects you.
Call +1 (302) 200-3480 as soon as you can. Once a parcel is handed to the carrier it has to be returned instead.
A vegetarian seal appears on the packaging. Note that gummies often use gelatin, which is animal-derived, and the gelling agent is not named on this label either way. That is a fair question for the order desk.
Published prices run $49 to $89 a bottle with a 60-day money-back window. Order desk +1 (302) 200-3480.
60-day money-back window · ships from inside the US · order desk +1 (302) 200-3480