Tracking has not updated in three days
Common and usually nothing. Scans happen at sorting points, not continuously. If it reaches a week with no movement, call the desk with your order ID.
Official product information
Jellyforce Shipping and Delivery
Where it ships from, how tracking works, what heat does to a gummy, and the three shipping facts that are not published anywhere.
Written and reviewed by the Jellyforce Editorial Desk · Last updated September 22, 2026
Quick answer
Jellyforce orders ship from inside the United States unless the sales page says otherwise, and a tracking number arrives in the order email. Delivery time and shipping cost are not published in the material supplied to us; both appear at checkout. To change an address, call +1 (302) 200-3480 before the parcel is handed to the carrier.
The facts
Jellyforce shipping, question by question
Three of these answers are “not published”, and we would rather write that than invent a delivery estimate.
| Question | Answer |
|---|---|
| Where does it ship from? | Inside the United States, unless the sales page says otherwise |
| How do I track it? | A tracking number arrives in the order email. Keep that email |
| How long does it take? | Not published as a number of days. The tracking link is the accurate answer |
| What does shipping cost? | Not published in the material supplied to us. The order page shows it |
| Do you ship outside the US? | This desk sells into the United States. Anything else is set at checkout |
| Can I change the address? | Call +1 (302) 200-3480 as soon as you can, before the parcel is handed over |
| What if it does not arrive? | Call the order desk with your order ID. They hold the carrier record |
| What if it arrives damaged? | Photograph it before opening anything, then call +1 (302) 200-3480 |
The honest section
Why there is no delivery estimate on this page
Delivery estimates are the easiest thing on a supplement site to make up and among the most annoying to be wrong about. No timing figure was supplied to us, so none appears here.
What is worth knowing is that the shipping clock and the refund clock are not the same clock. The money-back window runs from purchase. A parcel that takes a week to arrive has used a week of it before you have eaten a single gummy. Over 60 days that is survivable, and it is the reason the timeline page suggests deciding around day 45 rather than day 59.
Gummies and heat
This is a food product, and that matters more for shipping than it would for a capsule. Gummies soften, stick together and lose their sugar coating in heat. A jar that has sat in a hot delivery van or on a doorstep in August can arrive as one lump.
That is a cosmetic problem rather than a safety one, and putting the closed jar somewhere cool for an hour usually separates them again. If it arrives visibly melted or leaking, photograph it before opening and call the desk.
When the tracking number arrives
In the order email. If that email has not appeared within a day, check the spam folder first, then call +1 (302) 200-3480 with the card you paid on. The desk can find an order without the email; it is simply slower.
Storage once it arrives
Take the jars out of the box and put them somewhere dark and cool, away from the hob and out of direct sun. If you bought several, keep one where you will see it in the morning and the rest in a cupboard — the habit matters more than the shelf.
Practical
Six delivery problems and what to do
Five of these are solved by the same phone number.
The parcel says delivered and it is not there
Check with anyone else at the address and with immediate neighbours, then call the desk. They hold the carrier record and can open an enquiry.
The address on the confirmation is wrong
Call +1 (302) 200-3480 immediately. Before dispatch this is a two-minute fix. Afterwards it becomes a return.
The box arrived crushed
Photograph it before you open anything, including the label, then call. Photographs taken after unpacking are much harder to act on.
The gummies arrived stuck together
Put the closed jar somewhere cool for an hour. Heat in transit is the usual cause and it is not a fault.
You want it sent somewhere else next time
There is nothing to change in advance, because this site has no account system. Enter the new address at checkout.
Reference
Shipping at a glance
Ships from
Inside the United States
Tracking
In the order email
Delivery time
Not published
Shipping cost
Shown at checkout
Address changes
Call +1 (302) 200-3480
Returns address
1 Hudson Square, Floor 8, New York, NY 10013
Return postage
Paid by the buyer
Refund clock
Starts at purchase
Three hands
Who holds your order, and discretion
Who actually holds your order
An order in this category passes through three hands, and knowing which one holds your parcel tells you who to call.
The order processor takes the payment and creates the order. That is the system behind the order page, and it is where your card details live — never on this website.
The order desk on +1 (302) 200-3480 is the human side. It can find an order, change an address before dispatch, chase a carrier and approve a refund. This is the number for almost everything.
The carrier moves the parcel and generates the tracking number in your order email. Once a parcel has been scanned as collected, the carrier's tracking page is more current than anything the desk can tell you.
The rule: before dispatch, call the desk. After dispatch, check tracking first, then call the desk if it has not moved for several days.
A note on discretion
Nothing was published to us about how parcels are labelled, so we will not promise plain packaging. If that matters to you — and in this category it reasonably might — ask the order desk before you buy rather than after. It is a fair question and a thirty-second call.
Practical
The thirty-second check on arrival
Open the box, count the jars against what you paid for, and look at the base of one for the lot and best-before. It takes half a minute and it is the only moment when a wrong count or missing printing is easy to sort out. A week later it becomes a conversation about what was in a box nobody can see any more.
Then find the directions panel, because that is where the serving size lives and the front of the jar does not print it. Then put one jar where you will see it in the morning and the rest somewhere cool and dark.
Practical
Why the two clocks matter
The shipping clock and the refund clock are not the same clock, and the difference catches people out.
Your money-back window runs from purchase. A parcel that takes a week to arrive has already spent a week of it before you have eaten anything. Over sixty days that is survivable; it is also the reason this site keeps suggesting a decision at day 45 rather than day 58, because return postage needs days of its own.
One more note
Heat, and what it does to a gummy
One more practical note, specific to a chewable. If a parcel is left in a hot porch or a delivery van in August, the jar can arrive with the gummies fused into a single mass. That is a texture problem rather than a safety one, and an hour in a cool cupboard with the lid closed usually separates them again.
If a jar arrives visibly melted, leaking, or with the seal broken, photograph it before opening anything and call the order desk. Photographs taken after unpacking are much harder to act on, and the desk will ask for them.
Questions
Jellyforce FAQ: shipping questions
How long does shipping take?
Not published as a number of days. Orders ship from inside the United States unless the sales page says otherwise, and a tracking number arrives in the order email.
Can I change or cancel an order?
Call +1 (302) 200-3480 as soon as you can. Once a parcel is handed to the carrier it has to be returned instead.
How do I get a refund?
Call the order desk on +1 (302) 200-3480 with your order ID. Send returns to 1 Hudson Square, Floor 8, New York, NY 10013, USA with your full name, email and order ID inside the box. Return postage is yours, and a tracked service protects you.
Does it need refrigerating?
Not published. Gummies soften in heat, so a cool cupboard away from direct sun is the sensible reading.
See Jellyforce and track it from the order email
Published prices run $49 to $89 a bottle with a 60-day money-back window. Order desk +1 (302) 200-3480.
60-day money-back window · ships from inside the US · order desk +1 (302) 200-3480