Jellyforce Refund Policy

This page sets out the refund process for Jellyforce orders placed through jaellyforce.com. It is written to be read before you need it.

1. The window

60 days from purchase, unless the sales page prints a longer window. Read the window on the order page before you pay. The window runs from the date of purchase.

2. What you need

Your order ID, which appears in the order confirmation email, and the jars. The desk can locate an order without the ID using the payment card, though it takes longer.

3. Starting the claim

Call the order desk on +1 (302) 200-3480 and say you are claiming the money-back window. The order desk handles orders, tracking, changes and refunds. Website questions — typos, privacy, press — go to contact@jaellyforce.com, and that address cannot see orders or process a refund. The sales desk at contact@jellyforce.online is the email route for order questions.

4. Returning the jars

Post them to:

1 Hudson Square, Floor 8, New York, NY 10013, USA

Include your full name, the email address on the order and the order ID inside the box. Return postage is paid by the buyer. Use a tracked service.

5. Timing

Refunds are credited 3 to 5 business days after the order desk approves them, then 5 to 10 days for the card to post it. Keep your postal tracking number until the refund appears.

6. What is refunded

The amount paid for the product, as set out on the order page. Return postage is not refunded. No restocking fee is described in the material supplied to us.

7. Changes and cancellations

Call +1 (302) 200-3480 as early as possible. Once a parcel has been handed to the carrier it has to be returned under the process above rather than cancelled.

8. Damaged or missing parcels

Photograph a damaged parcel before opening anything, then call the desk. For a parcel that has not arrived, the desk holds the carrier record and can open an enquiry with your order ID.

9. Orders placed elsewhere

This policy covers orders placed through jaellyforce.com. We cannot refund an order we did not take, and we cannot trace a lot number we did not ship.

10. Corrections to this page

If anything here is out of date, email contact@jaellyforce.com and the page will be corrected with its date moved forward. The terms on the order page govern your order.

What to write on the note inside the box

Three lines, and nothing else is needed:

Full name · Email on the order · Order ID

Add the date you called if you have it. A parcel arriving with those four pieces of information is matched in minutes; one with a name alone can sit for days.

Keep these until the money arrives

• The order confirmation email.
• The postal tracking number for the return.
• The date and rough time of the call to the desk.

Two parts of this process cost you money

Return postage is yours. On a six-jar parcel that is a real number, and it is worth factoring in when you choose a pack size.

The window starts at purchase, not at your first gummy. Shipping time comes out of your window.

Neither is unusual for this category. Both are the kind of detail that is far easier to accept when you read it before paying than when you discover it while trying to send jars back. A prepaid return label would remove the friction entirely; it would also cost the seller money, which is presumably why it does not exist.

If a refund goes wrong, the instinct is to go straight to the card issuer. It is worth calling the desk once more first: a chargeback usually takes longer than a processed refund and it removes the desk's ability to help while the dispute runs.

That said, a chargeback exists for a reason and nothing on this page is an argument against using one if a claim is genuinely being ignored. Keep the tracking number and the date of your call either way; both are what a dispute turns on.